Samantha.Robinson
January 04, 2021
"Satisfied Shopper"
I've reached out to the Deramores customer support team a couple of times, and let me tell ya, their service was fantastic each time. I’m based in Canada and made an order around mid-December. Our postal service wasn’t taking international shipments until they had some space in the warehouse. Deramores got in touch with me right away and agreed to keep my order until Canada Post was back to accepting overseas packages.
On another occasion, I found my order was missing some items. After I let Deramores know, they sent out the rest of my order that very same day.
I can’t recommend Deramores enough as a reliable online yarn store.
smallzebra890
December 08, 2020
"Fantastic Customer Support"
I've been purchasing yarn from Deramores for quite a while now. The service is consistently dependable and offers excellent value. I've tried out the live chat feature, and it was super helpful whenever I had a question about a product I was considering.
GordonHoffman
November 11, 2020
"Top-notch support from the team"
I've shopped at Deremores a bunch of times and I'm always pleased with how easy it is to place an order, the quick delivery, and the quality of the stuff. I recently made a purchase that left Deremores but, sadly, it never showed up. After reaching out to the courier, they told me to get in touch with Deremores, who have fantastic support. They handled my problem quickly, keeping me updated on what was happening, and even sent my order again at no cost, which thankfully arrived today. Big thanks to the customer support crew at Deremores!